Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes2. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank2.
Send and receive money with Zelle®
Zelle® Is Available In PSECU's Digital Banking
It is easy to get started. Simply log into your online banking account or mobile app and follow the instructions below to quickly enroll.
Enroll with Zelle® and start sending and receiving money with friends and family today!
How To Start Using Zelle®
- Enroll or log into online banking or the mobile app and select Transfers.
- Select Send Money with Zelle®.
- Accept terms and conditions.
- Select your U.S. mobile number or email address and deposit account
That’s it! You’re ready to start sending and receiving money with Zelle®.
Using Zelle® is:
Fast
Send money directly from your account to theirs, typically in minutes2.
Safe
Safely and easily receive money from people you know through your trusted banking app2.
Free
There are no fees to send money with Zelle® from our online or mobile app1.
Frequently Asked Questions (FAQ)
You can send money to friends, family and others you trust2.
Since money is sent directly from your bank account to another person's bank account within minutes2, it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.
You can send, request or receive money with Zelle®.
- To get started, log into PSECU's online banking or mobile app, navigate to Transfers and select Send Money With Zelle®. Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, and you're ready to start sending and receiving with Zelle®.
- To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes2.
- To request money using Zelle®, choose Request, select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit Request3.
- To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.
If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes2.
If you have not yet enrolled with Zelle®, follow these steps:
- Click on the link provided in the payment notification you received via email or text message.
- Select PSECU.
- Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.
Zelle® is a great way to send money to family, friends and people you are familiar with such as your personal trainer, babysitter or neighbor2.
Since money is sent directly from your bank account to another person's bank account within minutes2, Zelle® should only be used to send money to friends, family and others you trust.
Neither PSECU nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected.
It's easy - Zelle® is already available within PSECU's mobile banking app and online banking within the Transfers section! Check our app or sign in online and follow a few simple steps to enroll with Zelle® today.
You can find a full list of participating banks and credit unions live with Zelle® here.
If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.
To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number and a Visa® or Mastercard® debit card with a U.S.-based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.
When you enroll with Zelle® through your digital banking, your name, the name of your bank, and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared – those stay with PSECU).
When someone sends money to your enrolled email address or U.S. mobile number, Zelle® looks up the email address or mobile number in its "directory" and notifies PSECU of the incoming payment. PSECU then directs the payment into your bank account, all while keeping your sensitive account details private.
In order to use Zelle®, the sender and recipient's bank account must be based in the U.S.
Money sent with Zelle® is typically available to an enrolled recipient within minutes2.
If you send money to someone who isn't enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be available in your recipient's account, typically within minutes2.
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.
If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Still having trouble? Please contact PSECU at 800.237.7328, Monday through Friday 8 a.m. to 9 p.m., and Saturday 9 a.m. to 5 p.m. (ET).
Yes! They will receive a notification via email or text message.
Keeping your money and information safe is a top priority for PSECU. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.
If you don't know the person or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle® for these types of transactions.
These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). Neither PSECU nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected.
Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. During the enrollment process, you will have the option to transfer your email address or U.S. mobile phone number to enroll with PSECU, or you can enroll by using a different email address or U.S. mobile phone number.
If you have trouble, call our support team at 800.237.7328 and ask them to move your email address or U.S. mobile phone number from the financial institution where you initially enrolled to PSECU account so you can use it for Zelle®.
Once customer support moves your email address or U.S. mobile phone number, it will be connected to your account at PSECU so you can start sending and receiving money with Zelle®.