Personalized Digital Access | Enhanced Banking Convenience

Experience the Convenience of Individualized Access

Starting this summer, you and eligible individuals on your account will enjoy the convenience of digital banking with unique logins. And you'll see all your accounts in one place.

No more logging in and out of multiple accounts to handle your banking needs. With personalized digital access, each person associated with an account will have their own username and password. This all adds up to more convenience + more control!

You asked for it, and we listened. This upgrade to our digital member experience comes directly from member feedback!

Current Digital Banking Experience

Unique usernames and passwords for each account. Only the primary account holder can enroll in digital banking and set up a unique username and password to access their account.
Example: Currently, Jane has three accounts with us. John is a joint owner on one of Jane's accounts. To access digital banking, Jane has three individual usernames and passwords, but John does not have direct digital banking access to their joint account.

Future Personalized Digital Banking Experience

One username and password for each person. Users will only see the shares/loans they're associated with.
Example: Jane has three accounts with us. John is a joint owner on one of Jane's accounts. To access digital banking, Jane has one username and password to login and see all three accounts in one place. John now has his own username and password and can only see the account he is joint on.

Review and modify joint owner access, if needed.

With personalized digital access, anyone listed on your shares or loans as a joint owner, co-borrower, or other account relationship holder will have their own unique digital access to the accounts they're tied to.

If you want to remove anyone who no longer needs to be associated with your account, please download, complete, and return the Remove Joint Owner form. You can simply snap a photo of the form and upload it via digital banking under Support. Or mail it to the address listed on the form.

To view account relationship details, you'll need to log in to view each individual share and/or loan in digital banking, then click the icon in the upper right of the mobile app or select the Details tab in online banking.
If you do not have access to digital banking or if you have any questions, give us a call at 800.237.7328, extension 3932, Monday through Friday, 8 AM to 6 PM, and Saturday, 8 AM to 4 PM (ET).

Review and/or update your contact information.

Log into digital banking, navigate to Profile & Settings, and verify that your contact information, like your email address and phone number, is accurate.

If you think your joint owner's information is outdated, please have them call us at 800.237.7328, extension 3932. We're here Monday through Friday, 8 AM to 6 PM, and Saturday, 8 AM to 4 PM (ET).

No! Your digital banking experience will remain the same. Personalized digital access will only affect how you log in. If you currently have multiple logins, you'll only have one going forward and will be able to view all of your accounts with one login. You can toggle between your accounts if you have multiple.
It will simplify the way you manage your accounts so everyone has access to what they own. If you have multiple PSECU accounts, you’ll have digital access to all your accounts with one username and password. And, transferring money between your accounts will be easier than ever. It also increases the security of your accounts for you and any joint owners, as it gives each person their own, unique login information.
- Primary Account Holder - An individual who is the member linked to the account. The tax reporting is tied to them. They may also be the main user of the account.
- Joint Owner - An individual who has been included or added to the account by the primary owner. They share ownership and can transact on the account.
At PSECU, a joint owner does not need to be a PSECU member. Also, being a joint owner alone does not necessarily make the joint owner a PSECU member. They would have to be or become a member separately.
- There are two ways you can view account relationships:
  - Within digital banking. To view account relationship details, you'll need to go to each individual share and/or loan in digital banking, then click the icon in the upper right of the mobile app or select the Details tab in online banking.
  - View an electronic or paper account statement.
- You can also call us to get this answer. We’re available Monday – Friday, 8 AM – 6 PM (ET) and Saturday, 8 AM – 4 PM (ET) at 800.237.7328, extension 3932.

COMING SOON: Personalized Digital Access

Experience the Convenience of Individualized Access

What’s Changing?

Current Digital Banking Experience

Future Personalized Digital Banking Experience

What You Need to Do to Prepare for Personalized Digital Access

Review and modify joint owner access, if needed.

Review and/or update your contact information.

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